Sr PC Technology Specialist – Apollo Group

Under general supervision, the Sr PC Technology Specialist performs moderately complex analytical, technical and administrative work in the planning, design, installation and maintenance of new and existing personal computer systems and peripheral devises. May also perform work to support and maintain telephone systems.

Performs work on moderately complex applications to ensure smooth PC operations for end users.

Confers with end users to understand what issues or difficulties they are experiencing or to establish what their needs may be and then determines hardware or software resolutions. May interface with corporate IT departments or perform research to analyze and resolve technical issues. May train end users in the use of software, hardware or telephone systems.

Prepares progress reports on worked performed to ensure that daily activity is captured correctly for historical purposes, to document installation procedures and to track customer service levels.

May provide end users access and authorization to various systems to maintain the appropriate security measures.

Installs, configures or re-configures PC hardware and software as requested or apparent. This may include, but is not limited to moving physical equipment, including printers and/or installing cable. May also maintain or utilize telecommunications protocols for the division or location. Maintains an adequate spare parts inventory of systems, subsystems and component parts used for repair work.

Participates in meetings to ensure that centralized information technology functions are communicated and disseminated to the appropriate site/division personnel. May participate in the strategic planning, coordination and implementation of system support activities at a division or department.

May act as a resource to less experienced PC technicians to assist them in their roles and understanding of more complex microenvironment support functions.

A thorough knowledge and understanding of microcomputer environments and related systems required. A+ certification required. One or more courses in Core Microsoft Technologies education is preferred.

Information Technology – Sr PC Technology Specialist